Dudley Building Society has taken steps to ensure its service for introducers and their customers will be maintained during the current challenges brought about by Covid-19.
The society says it’s keen to underline its commitment to ‘business as usual’, with service on pipeline cases unaffected, while new cases can be submitted normally.
Amidst the pandemic, business development managers (BDMs) will now provide online and telephone support only and will therefore not be meeting partners in person or attending roadshows, conferences or other industry events until further notice.
Additionally, existing customers who are concerned about their mortgage payments are being urged to call or email Dudley’s Mortgage Servicing Team, which will offer support and assistance.
According to head of commercial, Samantha Ward, Dudley wants to make sure that normal service will be maintained as far as possible.
She explains: “These are extraordinary times and we are all having to come to terms with what it means to continue operating for the benefit of our partners and their customers, while making sure that our staff members are protected as far as is humanly possible.”
“To that end, we have taken the steps above to ensure that providing a full service remains our commitment to all of our introducers, without compromising the wellbeing of our staff.”
Ward says the building society is also ready to help borrowers who have payment issues.
“I would urge our introducers to make sure that, if they have customers who are experiencing difficulties, to get them to call us,” she says. “We can help them to find the best solutions depending on individual circumstances.”