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New support hub for advisers launched amidst Covid-19 pandemic

The Right Mortgage & Protection Network has created a new hub to assist its members during the coronavirus outbreak.

Created by the company’s in-house marketing team, the hub aims to provide advisers with information and tools to help members comply with the government’s social distancing regulations.

The hub includes tips on making use of the network’s technology, such as the client portal, which allows advisers to invite their clients to complete fact finds online.

It also offers a variety of pre-approved customer facing brochure, letter and email templates, as well as social media posts that will be updated on a frequent basis, allowing members to keep in touch with their customers more easily.

Other sections include market news to keep advisers up to date on what is currently being communicated from providers, enabling them to access news updates all in one place.

Meanwhile, the in-house email market service delivers flash updates immediately to members’ clients on their behalf.

To keep their members in the loop as much as possible, the team at The Right Mortgage have used links to other organisations who are also providing useful information and resources that may be helpful during this difficult period. They have also included an area for feedback on what their members would like to see from the newly launched hub in the future.

While many brokers have been working from home prior to the outbreak, the Network is keen to help with digital support, having moved their events online and providing all materials for their members to download.

They are also in the process of setting up a range of webinars to help advisers in the coming weeks.

Additionally, the Network is currently taking on new members by switching their induction sessions to an entirely online service, with their first online induction course being delivered next week.

Martin Wilson, chief executive officer at The Right Mortgage LTD, says: “The emergence of Covid-19 was unprecedented, and no one could have predicted nor prepared themselves for this pandemic.”

“During this time, we want to provide as much support for our members as possible, and with the launch of this new hub, and through the use of technology, we hope to continue aiding them with our in-house experience and expertise by providing them with the tools they need to future proof their businesses.”

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