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O’Neill Patient pilots new ‘one-stop’ conveyancing app

Conveyancing firm O’Neill Patient has launched a pilot of a new one-stop app that enables clients to progress their conveyancing cases directly from a mobile device.

Clients using the app – which streamlines the conveyancing process – will be able to communicate with case managers directly, perform a wide range of tasks in-app and upload relevant documents.

Lengthy forms are presented in the app as dynamic click-through questionnaires that automatically advance to the next relevant question, depending on the client’s responses. O’Neill says this will reduce normal industry turnaround times from around two weeks to as little as 15 minutes.


Forms can then be signed and submitted in-app, and clients can be asked to go back to sections that are incomplete or incorrectly filled in. This will ensure that submitted documents are ‘right first time’, eliminating the need for them to go back and forth.

The app also removes the need for emails, which is one of the main sources of fraud in the mortgage process.

It also features enhanced security. Speed and security go hand-in-hand as the app automates identity checks using facial recognition technology and scanning passport chips to ensure authenticity.

The app will be available to private clients during the pilot. This will be extended to sale and purchases in the coming weeks, and the full functionality will be rolled out to the introducer market later in the year.

Andy Scaife, chief executive officer of O’Neill Patient, says: “A new generation of homeowners is increasingly looking for technology-driven solutions to meet their needs.”

“Our mission at O’Neill Patient is to sweep away the arcane processes traditionally associated with conveyancing, and to replace them with a modern, fast, customer-friendly approach which puts convenience and ease of use at the heart of the process.”

He concludes: “People don’t want to spend precious time filling in long and complex forms. By putting the whole process in an app, we are responding directly to the needs of today’s consumers.”


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