Chancellor Rachel Reeves has secured a commitment from lenders to proactively contact 1.6m customers whose fixed-rate deals end between now and the end of the year.

This contact will set out customers’ options or how to access bespoke support well before the payment changes.

At a meeting with major lenders, Reeves also reaffirmed the Mortgage Charter, which she describes as a safety net in place for anyone worried about their mortgage.

The Charter enables customers to book a new rate up to six months ahead and switch to a new deal with their existing lender without a fresh affordability check.

It also offers temporary breathing space, including a move to interest-only payments for six months, with support discussions not affecting credit scores.

Lenders told Reeves that more customers are now getting in touch for guidance, but real time data shows lending holding up well and arrears remaining low.

With around 86% of mortgages on fixed rates, most borrowers are not under immediate pressure from short-term market moves.

Reeves says: “In uncertain times, people need clear reassurance and practical help.

“That’s why I’ve brought the biggest lenders together to step up support and make sure anyone who is worried can access the Mortgage Charter options quickly, without their credit score being affected.”