User feedback of ‘nice-to-haves’ introduced
VAS, a panel manager of valuation reports for specialist lenders and challenger banks, has overhauled its lender and broker dashboards in a move it claims significantly improves user experience. The revamp, based on user feedback, is the first of additional changes to come.
The dashboard rebuild will now give lenders and brokers full oversight of their valuation pipeline in a single view. It says clear prompts and actions are designed to stop cases from stalling, while a new ‘Needs your attention’ section, supported by email alerts, highlights instructions that require action. Users can toggle between their own cases and a company-wide view for team oversight and reporting.
The company says that a complete rebuild of the New Quote Request journey has now halved the time it takes to request a quote from VAS. Meanwhile, compliance and PVQ status is now visible on the dashboard itself, allowing users to see what needs addressing and minimising hold-ups in the process. Lenders can also distinguish at a glance between broker-instructed and lender-led valuations.
Real-time views
Brokers gain a real-time view of their approved lender panel, removing the need to call lenders to confirm approval before placing a case, and can see live cases grouped by lender to understand concentration across their panel. The dashboard also acts as an effective case management system at no charge to users, the company says.
Louise Chapman, director of product development and innovation at VAS, said: “Our brokers and lenders told us the portal was one of the things they valued most about working with VAS, so the obvious thing to do was make it even better.”
She said the rebuild followed user experience of the dashboard. “Almost every change in this release traces back to something a user told us would be nice to have. We’ve redesigned the dashboard around that feedback, with more exciting features being released in the coming months.
“Valuation is one of the few parts of a deal where people are still routinely in the dark about what’s happening and why. This release is about closing that gap. Lenders and brokers now have improved visibility and control, plus we’ve made the process faster.”
