Manchester-based bridging finance lender Roma Finance has launched a new service charter for working with brokers.
It says the charter is a real business commitment for supporting its relationships with brokers and their clients, and should ensure it offers a high quality service.
The charter also applies to its dealings with solicitors and surveyors, who are often involved in a bridging case.
Roma said it consulted with a number of brokers and business partners before writing the charter.
Key points include:
No cross-selling agreement.
Paying commission by bank transfer the day after completion.
Extending the same business principles to all parties in the case.
Working outside office hours to provide bridging finance to a deadline where necessary.
Meeting every client to understand the transaction and their personal goals,
Treating all parties fairly and transparently.
Scott Marshall, lending director at Roma Finance, commented: "As we improved our brand, upgraded the website and enhanced our service proposition to introducers, it seemed a logical step to document our business ethos.
"Having worked closely with so many brokers over the years, we've provided most types of property bridging finance and solved many issues that have arisen along the way whilst delivering a high level of service.
"To assist our partners further we felt it would be useful to set out our way of working to give extra clarity and confidence to our regular introducers as well as new brokers and their clients.
"Having built up terrific working relationships with many firms in the bridging sector, defining our service in a charter is a great way to acknowledge the importance of these relationships and to clearly state how seriously we strive to achieve business goals.
"With our enquiry levels increasing, our aim is to still provide fast, clear bridging finance and the new charter will help us to continue to deliver that."
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