Pure Retirement has announced that it is now servicing over £1 billion of loans for the first time in its history.
The news follows the recent expansion of its servicing element as it developed into a key pillar of the organisation and, in turn, enhanced the wider business as a whole.
The company boasts six partners in total, with each having their loans serviced by its in-house customer account servicing apartment.
Suzanne Latimer has recently been appointed head of service delivery as part of the department’s growth. Formerly head of operations, Latimer has been a lynchpin of the Pure Retirement firm since the company’s formation.
As well as appointing Andrew Clare as its new head of operations, the company has also added new members to its senior team to support product innovation. John Wilson, head of product proposition, and Brenden Gilligan, head of product delivery, join the ranks as the company reacts to changing customer trends.
Commented on the changes, Paul Carter, chief executive officer of Pure Retirement, said: “Hitting such a headline figure this early into the year is testament to the diligent team that we’re proud to have working for us, and a clear indicator that we’re not resting on our laurels after a landmark year.”
“It reinforces the importance of our servicing division, and with Suzanne leading its development, I’ve no doubt it’ll continue to grow.”
He concluded that the combined skills of the new appointments will allow Pure Retirement to continue to ‘offer market-leading products and service standards’ in an increasingly competitive marketplace.