Just Mortgages has bolstered its client services team to drive increased remortgage and protection business for its brokers.
Headed by operations manager Jessica Brome, the team is targeting an increase in sales of nearly 60% – from 1.7 million in 2019 to £2.7 million this year.
The client services team ensures that Just Mortgages stays in regular contact with customers once they get the keys to their new home, providing them with any post-sale support they need.
They also contact every Just Mortgages customer when their product rate is approaching expiry to book an appointment to meet and discuss their mortgage options.
Face-to-face meetings are held with the client’s original broker wherever possible. If that broker has moved on, customers are offered an appointment with another Just Mortgages broker.
The firm says this provides an opportunity for the broker to revisit the customer’s protection needs, which can often change during the term of a mortgage.
What’s more, the team manage all the client contact and appointment booking. This ensures that brokers get as much remortgage business as possible from their existing client base, while also leaving them free to drive new business.
Brome and her team have set an ambitious target, which involves converting nearly half (45%) of all potential remortgage business.
She comments: “We want to build lasting relationships with clients, to provide them with a five-star service and also to help our brokers drive value for themselves and for the business as a whole.”
“By maintaining post-sale contact with clients, we are able to offer them continuity of service. Our aim is to build on and maintain this relationship for as long as the client needs a mortgage.”