Metro Bank has undertaken what it calls “a major transformation of its mortgage origination platform” to streamline the process for both mortgage intermediaries and customers.
It also provides the infrastructure for Metro to launch a series of products in the Shared Ownership and Limited Company Buy To Let sectors of the market.
The upgraded platform will “significantly streamline the mortgage application process and deliver an enhanced user experience for mortgage intermediaries and their administration teams.”
Mortgage intermediaries will now be able to request a day one valuation in more cases rather than wait for the initial underwriting process to be completed, if this is something their customer requires, which potentially leads to a quicker and smoother process.
Administrators will now also be able to manage the application post-submission, allowing them to keep a case moving quickly through the system to offer.
Charles Morley, the bank’s director of mortgage distribution, says: “This significant system transformation will help us to support a wider breadth of mortgage customer. We have worked hard on delivering a more efficient process and are confident that these changes will make a real and positive difference for mortgage intermediaries and their teams, creating a smoother customer journey.
“The transformation is a significant milestone in our journey and provides the foundation to be much more flexible in the markets we choose to operate in, including our new upcoming products for Shared Ownership and Limited Company BTL markets.”
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